Please note that there will be no refunds or exchanges, unless item received is different from your order. Kindly contact us at email@example.com within 3 working days upon receiving your parcel.
If your parcel is missing an item from your order, please email us at firstname.lastname@example.org with your order number and information of the item that is wrong or missing. We will investigate the case, and proceed to send the correct item to you.
If the item that you order is not available, we will contact you immediately to discuss a replacement. If you would like to be refunded for the item that is not available, we will refund as store credits into your account which you can use for next purchase. Store credits do not expire.
We will not be held responsible for items lost by courier. You may lodge a report with the courier directly. Should this happen, we will try our best to solve it together with you. Please email us at email@example.com together with the details of your name, order no and tracking number.
Free exchanges are only available in-store. If you have purchased an item as a gift for a friend, and the recipient would like to exchange the item, exchanges must be made within 3-5 days of purchase, in original condition, unopened and unused.
However, the above does not apply to sale or clearance items which are not refundable or exchangeable.
The procedure for exchange of item (applicable only for the situation in point no.5), can be done by emailing firstname.lastname@example.org in advance before coming to the store. Please state the following details when exchanging items: Order No, Date of Order, Product to exchange, Reason for Exchange, Name and Contact.
Should you decide to cancel your order (that have been confirmed and paid), prior to us shipping, refunds will be made in terms of store credits in your Salt x Paper account only.